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Our Legal Terms, Your Account Rights

Every account on i1918kis operates under a clear set of legal terms — covering how your data is handled, how account disputes are resolved, and what conditions apply to access in Malaysia where local law permits.

Jurisdiction-dependent accessAccount data protectionDispute resolution processMalaysian ringgit (RM) transactionsCookie and privacy controls
i1918kis Our Legal Terms, Your Account Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Security at the account level is not an afterthought — it is built into the way deposits, withdrawals, and personal data are processed. When you verify your account and link a wallet like Touch 'n Go eWallet, the data you submit is encrypted in transit and stored with access controls that limit which internal teams can view it. We do not sell or share your account data with third-party marketing networks.

Data Retention

We keep account data only as long as operationally and legally required. Once your account is closed by your request, non-essential personal data is removed from active systems within a defined retention window.

Cookie Controls

Our site uses cookies to maintain your login session and remember your preferred language and payment method. You can manage non-essential cookie categories through the privacy settings panel in your account.

Account Security Practices

Login uses OTP verification tied to your registered mobile number. If you notice unrecognised activity — especially after a GrabPay or DuitNow transaction — contact live chat immediately to freeze the account.

Requesting Your Data

You have the right to request a copy of the personal data we hold on your account. Submit the request via email with your account ID and we will respond within a reasonable period under applicable rules.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Legal and account policy questions are handled separately from general lobby support. If your query involves data held on your account, a transaction dispute, or a request to close your account and remove your details, use the dedicated contact paths below. Response times for legal requests may be longer than live chat — we aim to acknowledge within one business day and resolve within a reasonable timeframe depending on the nature of the request.

Live Chat — Account Queries Reach our account team via live chat for general policy questions about your data, wallet transactions via Boost or GrabPay, or account access conditions under local law.
Email — Formal Legal Requests Submit formal data review or account closure requests by email. Include your registered account details and the nature of the request so we can route it to the right team without delay.
In-Account Help Centre Log in and navigate to the Help section for self-serve answers on account terms, transaction history tied to Touch 'n Go eWallet deposits, and data preference settings.

Common Questions About Our Legal Terms

Below are the questions we hear most when it comes to account policy, data rights, and how our legal terms apply to day-to-day use — particularly around wallet funding and account management in Malaysia.

Access depends entirely on local law in your area. Where local law permits, you may create and use an account. We recommend you confirm your own eligibility under applicable Malaysian regulations before proceeding.

We collect the details you provide at registration — name, contact number, and the wallet identifiers you use for Touch 'n Go eWallet, Boost, or GrabPay deposits. Verification may require additional identity documents depending on your account activity level.

Yes. Submit a written request via email with your account ID. We will remove non-essential personal data from active records once your account is fully closed, subject to any retention obligations under applicable rules.

If a deposit via Boost or a GrabPay withdrawal does not reflect correctly on your account balance, contact live chat first with the transaction reference. For unresolved cases, submit a formal email dispute with supporting screenshots.

We update our terms when regulatory conditions or operational practices change. A notice is posted on this legal page and, where practical, sent to your registered contact. Check back any time you receive an update notification from us.

Yes — the same account terms apply across Malaysia, including for players in George Town. Local law in your specific area still determines whether access is permitted, independent of these terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.